Website Terms and Conditions

Effective date: 1st of September, 2022
Last updated: 11th of August, 2026

1. About these Terms

These Terms and Conditions (“Terms”) govern your access to and use of www.agsocial.com.au

(“Website”), operated by AGSOCIAL PTY LTD Entity: The Trustee for the AGSOCIAL Trust

ABN: 93820 098 318 

By accessing or using the Website, you agree to these Terms. If you do not agree, you must not use the Website.

If you use the Website on behalf of an organisation, you confirm that you have authority to accept these Terms on its behalf.

You must be at least 18 years old to purchase services from us. If you are under 18, you may only use the Website with the involvement and permission of a parent or legal guardian.

2. Information and services

The Website provides information about Social Media Management, Videography & Content, Marketing & Strategy, among other marketing services including design and website and may allow you to contact us, book meetings, submit enquiries, access resources, or purchase services.

Website content is general information only. It is not legal, financial, medical, psychological, or other regulated professional advice. You should obtain appropriate professional advice before relying on information that could materially affect you or your business.

Any paid services are also governed by the proposal, service agreement, statement of work, booking terms, or other terms supplied when you engage us. If those terms conflict with these Website Terms, the service-specific terms apply to the extent of the conflict.

We may change, suspend, or discontinue any part of the Website, subject to applicable law.

3. Artificial intelligence and automated tools

We may use artificial intelligence, automation, transcription, research, writing, design, analysis, and productivity tools when operating our business or providing services. These may include services supplied by providers such as Fireflies.ai, Anthropic’s Claude, Chat GPT and other third-party platforms.

Depending on the circumstances and your instructions, these tools may assist with:

  • transcribing or summarising meetings;

  • preparing notes and action items;

  • researching, brainstorming, or organising information;

  • drafting, editing, analysing, or repurposing content;

  • generating concepts, recommendations, images, or other materials; and

  • supporting administrative and internal business processes.

AI-generated material can be incomplete, inaccurate, biased, outdated, or unsuitable for a particular purpose. We apply human review where reasonably appropriate, but we do not guarantee that AI-assisted material will be error-free.

You remain responsible for reviewing and approving deliverables before publishing them, relying on them, or using them to make significant decisions, unless our written service agreement expressly provides otherwise.

You must not provide us—or submit through the Website—with confidential, sensitive, restricted, or third-party information for processing by an AI tool unless:

  • you are authorised to provide and process that information;

  • all required notices and consents have been obtained; and

  • you have told us about any restrictions applying to its use.

We do not represent that any third-party AI provider sponsors, endorses, or is affiliated with us. References to third-party products identify tools that may be used and do not imply a partnership.

Further information about how we handle personal information, including information processed using AI services, should be provided in our Privacy Policy.

4. Meeting recording and transcription

With appropriate notice and consent, we may use tools such as Fireflies.ai or similar services to join, record, transcribe, or summarise online meetings.

Where recording or transcription is proposed:

  • participants will be notified before or at the beginning of the meeting;

  • recording will only proceed where the consent required by applicable law has been obtained;

  • participants may ask questions about the proposed recording or transcription;

  • participants may decline or withdraw consent before recording begins; and

  • where reasonably practicable, we will offer an alternative such as manual note-taking.

You must not record, transcribe, publish, distribute, or provide our meetings to an AI or transcription service without first notifying us and obtaining every consent required by applicable law.

Recordings, transcripts, and summaries may contain errors and should not be treated as a complete or authoritative record unless the parties expressly agree otherwise in writing.

5. Privacy

Our collection, use, storage, disclosure, and protection of personal information are addressed in our https://www.agsocial.com.au/privacy-policy.

By submitting information through the Website, you acknowledge that it may be handled in accordance with our Privacy Policy and any collection notice presented to you.

Where necessary to operate the Website or provide services, information may be processed by contracted service providers, including hosting, email, scheduling, analytics, cloud-storage, transcription, and AI providers. Some providers may store or process information outside Australia.

You must not submit another person’s personal information unless you are authorised to do so and have provided any notice or obtained any consent required by law.

6. Intellectual property

Unless otherwise stated, we or our licensors own all intellectual property rights in the Website and its content, including its text, graphics, branding, layouts, photographs, videos, templates, downloads, and underlying materials.

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Website for lawful personal or internal business purposes.

Except where permitted by law or with our prior written permission, you must not:

  • reproduce, republish, distribute, sell, sublicense, or commercially exploit Website content;

  • modify, adapt, translate, or create derivative works from Website content;

  • remove copyright, trademark, or ownership notices;

  • publicly display or perform Website content;

  • frame, mirror, scrape, or systematically extract Website content; or

  • use Website content to develop, train, fine-tune, test, or improve an AI or machine-learning system.

Nothing in these Terms transfers ownership of our intellectual property to you.

Ownership and permitted use of deliverables produced through paid services will be governed by the applicable service agreement.

7. Material you provide

“Your Content” means information or material you submit, upload, send, or otherwise make available through the Website.

You retain ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, use, process, adapt, and communicate Your Content only to the extent reasonably necessary to:

  • operate and secure the Website;

  • respond to your request;

  • provide services you have requested;

  • meet our legal obligations; and

  • exercise or defend our legal rights.

This licence ends when the relevant purpose has been completed, except where continued retention is required by law, reasonably necessary for recordkeeping or dispute resolution, or permitted by our Privacy Policy.

You warrant that you have the necessary rights and permissions to provide Your Content and that our permitted use of it will not infringe another person’s rights or breach any law.

We may remove or restrict access to Your Content where we reasonably believe it breaches these Terms or applicable law.

8. Acceptable use

You must not use the Website:

  • unlawfully, fraudulently, or in a misleading or deceptive manner;

  • to infringe intellectual property, privacy, confidentiality, publicity, or other rights;

  • to transmit malicious code or interfere with the Website’s operation or security;

  • to gain unauthorised access to an account, system, or restricted area;

  • to impersonate another person or misrepresent your authority;

  • to collect information through automated scraping, harvesting, or extraction without our written permission;

  • to send unsolicited advertising, spam, or harmful communications;

  • to generate or distribute unlawful, defamatory, discriminatory, threatening, or harmful material; or

  • in a way that unreasonably interferes with another person’s use of the Website.

We may restrict or suspend access where we reasonably believe this section has been breached or where necessary to protect the Website, our users, or another person.

You are responsible for keeping any account credentials confidential and must notify us promptly if you suspect unauthorised access.

9. Third-party services and links

The Website may contain links to, integrations with, or material supplied by third-party services. These services are operated independently and may be governed by their own terms and privacy policies.

We do not control third-party services and do not guarantee their availability, security, accuracy, or suitability. To the extent permitted by law, we are not responsible for loss caused solely by your independent use of a third-party service.

10. Availability and security

We take reasonable steps to maintain the Website, but we do not guarantee uninterrupted, secure, or error-free access. Maintenance, technical faults, cyber incidents, or circumstances outside our reasonable control may affect availability.

You are responsible for maintaining appropriate security, backups, and malware protection on your own systems.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, remedy, or liability that cannot lawfully be excluded or limited, including rights under the Australian Consumer Law.

Where a statutory guarantee applies, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Any disclaimer, exclusion, or limitation in these Terms applies only to the maximum extent permitted by law.

12. Disclaimers

Subject to section 11:

  • the Website and its general content are provided on an “as available” basis;

  • we do not guarantee that Website content is complete, current, accurate, or suitable for your circumstances;

  • AI-generated and automated outputs may contain errors or omissions; and

  • you are responsible for assessing information before acting on it.

No Website content guarantees a particular commercial, financial, marketing, operational, or other result.

13. Limitation of liability

Subject to section 11 and to the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of, or inability to use, the Website.

Where the law permits us to limit a liability relating to services, our liability is limited, at our option, to supplying the relevant services again or paying the reasonable cost of having them supplied again.

This section does not exclude liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

14. Your responsibility for loss

To the extent permitted by law, you are responsible for reasonable loss, damage, or expense we incur as a direct result of:

  • your material breach of these Terms;

  • your unlawful use of the Website;

  • Your Content infringing another person’s rights; or

  • your fraud, negligence, or wilful misconduct.

Your responsibility is reduced to the extent that our acts or omissions contributed to the loss.

15. Changes to these Terms

We may update these Terms to reflect changes to the Website, our services, technology, third-party providers, or applicable law.

The updated Terms will be published on the Website with a revised “Last updated” date. Where a change materially affects registered users or an existing service relationship, we will provide reasonable notice where practicable.

Changes apply prospectively from their stated effective date. Your continued use of the Website after that date constitutes acceptance of the updated Terms.

16. Termination

You may stop using the Website at any time.

We may suspend or terminate your access where reasonably necessary because you have breached these Terms, created a security or legal risk, or misused the Website.

Provisions that by their nature are intended to survive termination—including intellectual property, liability, and dispute provisions—will continue to apply.

17. Severability and waiver

If part of these Terms is invalid or unenforceable, it will be read down to the extent necessary or, if that is not possible, severed. The remaining provisions will continue in effect.

A failure or delay in enforcing a right does not waive that right.

18. Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights or obligations as part of a genuine sale, restructure, or transfer of our business, provided this does not reduce any non-excludable rights you hold.

19. Entire agreement

These Terms, our Privacy Policy, and any applicable service-specific agreement constitute the agreement concerning your use of the Website.

This section does not exclude liability for representations that cannot lawfully be excluded.

20. Governing law and disputes

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.

Before commencing court proceedings, each party agrees, where reasonable, to give the other written notice of the dispute and attempt to resolve it in good faith. This does not prevent either party from seeking urgent relief or exercising a right under applicable consumer law.

Subject to any rights you have to bring a claim elsewhere, the parties submit to the non-exclusive jurisdiction of the courts of Western Australia and the Commonwealth courts having jurisdiction in Western Australia.

21. Contact us

Questions, complaints, privacy requests, or concerns about these Terms may be sent to:

Entity: The Trustee for the AGSOCIAL Trust

ABN: 93820 098 318

Company Name: AGSOCIAL PTY LTD

Email: accounts@agsocial.com.au